Payslip Email and pdf failure

Hi DanWestsec,

Thank you so much for your detailed post and welcome to the Community Forum!

My apologies for the late response. To fix this, I would recommend to try logging in from a different browser. Additionally, please check with other company file users to see if they are encountering the same issue. Lastly, verify the user's access permissions to ensure they have the necessary access to Payroll for viewing and editing. Manage users

Feel free to post again, we're happy to help!
Regards,
Earl

Thanks Earl,

I have tried on 2 other browsers 

Both users have same issue

Since we migrated from premier we have not been able to send or view payslips and possibly remittances 

Hi, DanWestsec

Thanks for your prompt response.

Kindly confirm if you are trying to view or email the pay slips before or after migration. If the pay slips that you are trying to view or email are before the migration, unfortunately, you won't be able to view or email those. If it's after the migration, you may send us the Console log so we can further check what caused the error. To generate the log, on your web browser, kindly click the three dots on the upper right-hand corner of your screen > More tools > Developer tools > Select Console tab. Make sure to generate the error message first before getting the Console log.

We are looking forward to your response.

Best regards,

Doreen

Please See log attached

Hi DanWestsec,

Thank you for getting back to us. Unfortunately, we still can't see the attached Console log. Could you please make another attempt to share it with us? Your cooperation is much appreciated.

Thank you!
Regards,
Earl

Can you see log now?

Hi DanWestsec,

Thank you for your patience. Would you mind confirming if the pay slips you're attempting to view are from before the migration to MYOB Business or after it? 

Looking forward for your response. 
Regards,
Earl

Hi Earl, any payslip doesn't matter about date.

is this the only way to get issues resolved by myob? It seems ridiculous that it takes so long to resolve this issue.

Hi Earl, any payslip doesn't matter about date.

is this the only way to get issues resolved by myob? It seems ridiculous that it takes so long to resolve this issue.

Hi, DanWestsec

We understand the importance of getting this matter sorted out for you. As per checking the error log you sent, to ensure we explore all possible avenues, could I kindly request your assistance with a few troubleshooting steps? These steps will help us gather more information and tailor our approach to address your specific situation. Please refer below:

• Third-party antivirus or firewall software. If you’re using antivirus or firewall software to secure your connections, it can prevent you from accessing certain websites. We recommend turning it off.
• Update your browser.
• Open a private or incognito browser window.
• Disable or uninstall browser extensions.

Also, please confirm if the error happens when you are sending bulk pay slips or even one by one.

We are looking forward to your response.

Best regards,

Earl