Forum Discussion

TarynArmstead's avatar
3 years ago

Recover A Deleted Employee Card

We have gone to pay an employee for the first time and their employee card is completely gone, we have evidence that is was orginally in MYOB (sent onboarding link, confirmed onboarding link, email received to say employee updated bank details) and we are sure no one has deleted it before payroll. 

 

We would rather try to recover it than send the employee another onboarding link, is there a way to do this for this specific card rather than restoring an entire company file?

 

Thank you :)

  • Hi TarynArmstead 

     

    Can you please go to Cards List>>Employees, and check if this employee exists but with the "Inactive Card" ticked? If they are accidentally made inactive, they won't appear in the list while processing payruns.