Forum Discussion

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
6 months ago

Sending Update Event Creates Zero Payslip

Hi

 

When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee.  But it also lists it in the Email or Print payslip screen.

 

It even creates payslips to be emailed to employees that have ended their employment during the current payroll year.

 

I then have to click into every pay slip and change it to Already Emailed or Printed.

 

This is labour intensive and unnecessary.

 

Is there any setting to stop this from happening?

 

Just because I need the ATO to have up to date figures or details for whatever administrative reason, this should not be creating zero'd payslips to be sent to employees.

 

I don't remember this happening in previous years.

 

Elizabeth

3 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 months ago

    Hi Jemal,

     

    You're absolutely spot on. It's definitely not ideal! We hear you loud and clear, and you're right to call it out. That idea has already been popped onto our Ideas Exchange board for consideration, so it's ready and waiting for your input. You can jump in and give it a vote right here.

     

    Regards,

    Sai

     

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 months ago

    Hi Eli_Fer,

     

    Those zero-dollar pay slips are created as part of STP's update event process to report updated YTD figures to the ATO. They're not real payments, just a way to keep the ATO in the loop. There's no setting to stop them showing up in the Email or Print Pay Slips screen— even for terminated employees. Best workaround is manually marking them as "Already Emailed or Printed," just like you've been doing. We know it's not ideal, so we'd recommend adding this to the AccountRight Ideas Exchange board— the more votes, the better.

     

    Cheers,

    Doreen

  • Jemal's avatar
    Jemal
    Experienced Cover User
    5 months ago

    Dear Moderator, as you acknowledge this is not ideal, why wouldn't you just add to the ideas exchange board.

     

    And no it is not ideal!