STP Finalisation Wrong

Hi dbromlang,

If this is showing up on the STP finalisation, the first thing to check is your Payroll Register vs Activity report. If they match and the figures are correct, you're on the right track. Next, jump into the employee's card file and see if there's a termination date sitting there. If the card's still active and there's no termination date, you can go ahead and send an Update Event through.

Also just a heads-up in the YTD Verification Report, pay items will show on a separate line depending on the ATO Reporting Category they're linked to, so it won't all roll into one gross line.

Regards,

Sai

Thanks Isaiah.

The STP YTD Verification Report and the Gross YTD on the STP should match the Payroll Register and the Activity Report.

It does not.  It is out by the public holiday and sick leave amounts.

Yes I'm aware that the YTD verification report is split out.  These amounts aren't showing on it at all.

This is the issue.  

This is the Gross Amounts for the STP, and the one below it is the Gross amounts per the Payroll Register.

The figures differ by the Public holidays and sick leave, which are correctly categorised under the correct STP categories.  So public holidays should be coming up under Gross Wages and Sick leave should be coming up on the STP report as paid leave other.  Again it is not, but all other leave is correctly showing.

Hey dbromlang,

Sounds like those reports are giving you a bit of a headache with public holidays and sick leave not showing up where they should, even though you’ve lined everything up perfectly in the right categories. Thanks heaps for walking us through what’s happening and popping in that screenshot. For a thorough check and to get to the bottom of what’s causing these figures to go walkabout, would be best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen

Thanks Doreen.

I reached out to support Thursday last week and have had no response.

MYOB support request #02492872

As you can imagine it is fairly important to get the STP lodged correctly and urgently.