Superannuation

Question

Hi, I am trying to make a "Pay Super" payment, and I have received a message when I try to authorise the payment that my phone number has not been verified (to receive the code) and I should check the email sent for how to verify the number.

No email has been received.

I also tried doing it using the business owner's log in details and got the same message. He also has not received the email.

Both of us have previously created and authorised "pay super" transactions so is there a glitch today making it not work?

thanks

Cheers Cath

cathsgm · Answer

Hi MelisaThank you for that, I thought you might have been on holidays (perfectly understandable) and I am only in that office once a week, so I was trying to get it sorted before I am back there tomorrow.Hopefully your suggestion works or I guess we will have to wait for a Pay Super Change of Details form to go though, I'll let you know tomorrow!Cheers Cath

melisa_d · Answer

Hi&nbsp;CathSGM,&nbsp;
&nbsp;
Thanks for your post. The code to verify should be sent to the mobile number used when setting up Pay Super, if you're not receiving this code can you please send me a private message with the below details so I can take a look into this:

Serial number&nbsp;
Your full name and email address&nbsp;
Mobile number listed for the application&nbsp;
File name&nbsp;
Full name and email address of the business owner&nbsp;
Business owners mobile number used on the application

cathsgm · Answer

Hi MelissaI have just sent you the message, it still isn't working and I haven't have time to chase it up until now.Here is the error message in case anyone else is having the issue - myself and the business owner have both previously made "Pay Super" transactions with the code coming to our mobiles with no issues, and neither of us have received any emails form Myob about how to fix it, contrary to what the error message says!

cathsgm · Answer

Hi everyone, I am thinking that Melissa must still be on leave, does anyone else have any suggestions as to how we can get our Super payments made?Thank you

melisa_d · Answer

Hi&nbsp;CathSGM,&nbsp;
&nbsp;
Thank you for the details, at times we may take a little longer than expected to respond. I've responded to your private message with information on this.&nbsp;

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