Unable to record superannuation reversal

Question

I have a transaction for returned funds to our bank account. After emailing the paysuper team to work out who this is for, i am finally at the point of reversing the superannuation payment in MYOB.

When i click on the payment, then reverse payment, when i go to record reversal i am getting red crosses next to several employees. The error message being: This superannuation amount has already been processed or reversed. This transaction has not been reversed, but i am assuming that it has something to do with more funds being returned from another fund 2 weeks later, for which i am yet to reverse and complete the process.

I am unable to complete the record reversal process, and hence the pay liabilites process to re-record super payment, or the bank reconciliation due to this error.

Any help would be much appreciated.

earl_hd · Answer

Hi Laura_HTS&nbsp;Thank you so much for your post. Each Pay Superannuation transaction can only be reversed once. The error message you received from the red X indicates that that particular pay super transaction has already been reversed, thus prevent it from being reversed again.&nbsp;
&nbsp;
Those super contributions that was included in this Pay Super transactions should re-appear in the Pay Superannuation window again, provided they haven't been re-processed already. This help article will give you more information : Reversing and reprocessing superannuation payments and Checking and adjusting superannuationPlease do let me know how you go on this.Regards,Earl

laura_hts · Answer

Hi Earl,&nbsp;&nbsp;Thank you for your reply.&nbsp;However, this transaction has never been reversed. In the manage payments screen, this is displayed as Completed, not Reversal Completed.&nbsp;Any other suggestions?&nbsp;Thanks,&nbsp;&nbsp;Laura&nbsp;&nbsp;

princess_r · Answer

Hi Laura_HTS&nbsp;&nbsp;Thank you for your response.&nbsp;Since you had other returned superfund payments, I suggest to process the latest returned by recording a receive money. Our Help Article, Returned Superannuation contributions, has detailed information to assist with this.&nbsp;Please feel free to post again I'm happy to assist.&nbsp;If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.&nbsp;Cheers,&nbsp;Princess&nbsp;&nbsp;&nbsp;

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Unable to record superannuation reversal

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