Hey all, I'm running a 2017 build version of AccountRight Basics and it's asking me to confirm which I've done a thousand times before, however it won't automatically confirm online and the confirm v...
Thank you for providing the error code. I've arranged for the necessary script to be run over that company file. Kindly close that company file and re-open it before attempting the import again.
Please let me know how you get along and if you require further assistance. I'm happy to help.
If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
Thanks for your post and welcome here to the Community Forum. Thank you for flagging this to us and thank you for your effort trying to resolve this. We apologize that you had that experience when confirming your company file, and we appreciate your patience on this issue.
For AccountRight Basics, you may get your company file code by going to Help>> Confirm a File >> Select by Phone.
If you still have issues confirming your company file, please provide the following information in a private message for us to check this further.
The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight/Accounting
Please let me know if you have any problems with this.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you are having challenges due to the import error you are receiving. We appreciate your understanding and the information you have provided.
We encounter various error codes during the import process. To assist further with the issue you're facing with the import process, could you kindly verify and provide the exact error message or error code you are encountering? This information will assist us in conducting a more thorough investigation.
Please do not hesitate to post again if you need help in the future.
Thank you for providing the error code. I've arranged for the necessary script to be run over that company file. Kindly close that company file and re-open it before attempting the import again.
Please let me know how you get along and if you require further assistance. I'm happy to help.
If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
Thank you for updating us. We are thankful for your effort in reaching out to our Live chat team, and we are glad to hear that they resolve this for you. Thank you once again for your patience and understanding.
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
Cheers, Leneth
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Hey all, I'm running a 2017 build version of AccountRight Basics and it's asking me to confirm which I've done a thousand times before, however it won't automatically confirm online and the confirm via phone doesn't look to be an option anymore.
I tried the 'confirm older products'online but my version doesn't have a Company File Codeso it can't be done .
Any help greatly appreciated as I have an activity statement to sort ..
Hey all, I'm running a 2017 build version of AccountRight Basics and it's asking me to confirm which I've done a thousand times before, however it won't automatically confirm online and the confirm via phone doesn't look to be an option anymore.
I tried the 'confirm older products'online but my version doesn't have a Company File Codeso it can't be done .
Any help greatly appreciated as I have an activity statement to sort ..
Thanks for your post and welcome here to the Community Forum. Thank you for flagging this to us and thank you for your effort trying to resolve this. We apologize that you had that experience when confirming your company file, and we appreciate your patience on this issue.
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For AccountRight Basics, you may get your company file code by going to Help>> Confirm a File >> Select by Phone.
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If you still have issues confirming your company file, please provide the following information in a private message for us to check this further.
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The serial number of the product - Setup>>Company Information
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The company file ID - Help>>About AccountRight/Accounting
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Please let me know if you have any problems with this.
\n
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If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
Thanks for your post and welcome here to the Community Forum. Thank you for flagging this to us and thank you for your effort trying to resolve this. We apologize that you had that experience when confirming your company file, and we appreciate your patience on this issue.
\n
\n
For AccountRight Basics, you may get your company file code by going to Help>> Confirm a File >> Select by Phone.
\n
\n
If you still have issues confirming your company file, please provide the following information in a private message for us to check this further.
\n
\n
\n
The serial number of the product - Setup>>Company Information
\n
The company file ID - Help>>About AccountRight/Accounting
\n
\n
\n
\n
Please let me know if you have any problems with this.
\n
\n
If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
\n
\n
Cheers,
\n
Leneth
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Thanks for the reply
I was able to use the live chat option and resolved the issue ..
Thank you for updating us. We are thankful for your effort in reaching out to our Live chat team, and we are glad to hear that they resolve this for you. Thank you once again for your patience and understanding.
\n
\n
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
Thank you for updating us. We are thankful for your effort in reaching out to our Live chat team, and we are glad to hear that they resolve this for you. Thank you once again for your patience and understanding.
\n
\n
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
Cheers, Leneth
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