Forum Discussion

CentenaryMal's avatar
CentenaryMal
11 months ago

Account Right Basics - Confirming Company File

It says that I cannot do this online and need to ring but cannot find any Phone number!!   Version 2013.5.15.9262
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi CentenaryMal,

    Thank you for confirming. I'll confirm your company file again and promptly send the license file to the email associated with your account here on the Community Forum.

    Please do let me know how you go on this.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi CentenaryMal,

 

Thank you for your detailed post and welcome to the Community Forum. 

 

My apologies for the late response. I'd be glad to help you with this, could you please confirm the last four digits of your Serial Number?

Looking forward to hearing from you soon!
Regards,
Earl

CentenaryMal's avatar
CentenaryMal
11 months ago

S/no 9106  I bought this software outright 10 years ago, and this Confirm Company File has only recently started to happen.  Is there any way to stop it?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    11 months ago

    Hi CentenaryMal,

    Thanks for your response. I've successfully confirmed/activated your company file and the license file using the email registered to your account here on the Community Forum.

    Upon reviewing the account, we didn't identify any factors that could hinder the confirmation of the company file now or in the future. You might consider enabling automatic online confirmation by navigating to Setup >> Preferences >> Security >> 'I Prefer to Use Automated Online Confirmation.' This setting attempts to confirm the file in the background when you open it. If there's a failure, you'll receive a confirmation window. Also, it's advisable to check that your computer's date is correctly set and that within your Windows Desktop, the Region and Language format is configured to English (Australia).

    Please do let me know how you go on this.
    Regards,
    Earl

    • CentenaryMal's avatar
      CentenaryMal
      11 months ago

      Hi Earl,

       

      When I opened the file it still came up with the  message 'Unable to automatically confirm your file'

       

      The preference was already set to 'confirm on line' and date, language etc all checked OK.

       

      I closed the file and reopened x2 and it still would not let me confirm on line.

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        11 months ago

        Hi CentenaryMal,

        Thanks for providing the information. The error likely occurred because you've upgraded to the latest version, but our system hasn't yet recognized that update.
         

        I've taken steps on our end by updating the records and unlocking the company file. Please try confirming the company file again; it should go through smoothly now.

         

         

        Please do let me know if you're still having issues so we can investigate further.

        Regards,
        Earl

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