Account Right Plus Confirming Company File
I'm using Account Right Plus, and I need to confirm my company file. When I choose to confirm online, I receive the following error message. What can I do?
Forum Discussion
Hi jodiemarie1982,
This usually means there’s a mismatch on the file setup.
Most often, the serial number is for AccountRight Plus but the company file is being treated as Premier. If multi-currency has been turned on before, that can also cause it.
If you’re already on the latest AccountRight version, you’ll need to contact support so they can check the entitlement linked to that file. You can reach out by creating a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant. If you are keen to know more about activation errors you can read through this link: https://supporthub.myob.com/hc/en-au/articles/36699565466265-Activation-and-confirmation-errors
Regards,
Genreve
