Forum Discussion

Mackie1's avatar
Mackie1
User
11 months ago
Solved

Activate Company File

Using an old version of Accounting V17  - it has suited me all these years and have no interest in subscribing. Trying to create a new company file, and confirm online, but it gets half way through a...
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi Mackie1,

     

    Thank you for letting us know.

     

    I'd like to help you confirm your files, and in order to do this, can you please send me a private message with the following details:

    • Serial number
    • Full name and email address
    • Company file ID and build number (this can be found on Help menu >> About MYOB AccountRight)

    I'll take a deeper look into this.

     

    Cheers,

    Princess

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, Mackie1 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

If the error message says, "Unable to automatically confirm your company file", this appears when there's a problem with your internet connection. For further information regarding the error and how to confirm your company file, kindly check The Help Articles: Activation and confirmation errors and Activating and confirming older MYOB products.

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards.

Doreen

Mackie1's avatar
Mackie1
User
11 months ago

No, it says "unable to perform company confirmation" contact support....

 

I have read the links you shared (thank you). I'm thinking it may be a company file allocation issue. I don't know how to delete files I no longer need from my serial number quota - if that's even possible.

 

I'll try and call again next day - hopefully phone number will be available then.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi Mackie1,

     

    Thank you for letting us know.

     

    I'd like to help you confirm your files, and in order to do this, can you please send me a private message with the following details:

    • Serial number
    • Full name and email address
    • Company file ID and build number (this can be found on Help menu >> About MYOB AccountRight)

    I'll take a deeper look into this.

     

    Cheers,

    Princess