Forum Discussion

BJM1988's avatar
BJM1988
Experienced User
4 days ago

Backup in progress

Hello, 

Please help reset our MYOB file as it's currently stuck backing up. 


This is rather urgent as we have 4 people unable to do anything. 

 

Thanks. 

  • BJM1988's avatar
    BJM1988
    Experienced User

    I contact them via the chat and got it fixed. The chat hours are 7am-7pm.

  • Hello, 

    Same, got to work this morning and my MYOB is stuck in back up mode. 

     

    Cant do anything. 

     

    Please need help urgently and call center only opens at 9am Adelaide time. 

     

    Thanks 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi EssieMarriotts,

      Welcome to the Community Forum! I've arrange a script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

      Regards,
      Earl

      • BJM1988's avatar
        BJM1988
        Experienced User

        Hello, 


        This has happened to us multiple times and is quite inconvenient when we have people unable to conduct any work outside of your assistance hours. Is there something you can do to prevent this from happening?

         

        Thanks. 

  • We are also having this problem I need access as soon as possible please help