For the last few months (since the last update I believe), the log in has been completely broken on AR for Windows 10. AR Build 2023.11.1.7.First of all, it doesn't remember my email anymore so I have to type it in, then I press next, it freezes for a minute, then goes back to selecting my company file. I do this 2/3 times until it goes to a different login page with a more basic layout and the ability to input the email and password on the same page.Why can't it just remember me? I have to enter the seond password for the company file anyway.It's easier for someone to get into my bank and take all my money than it is for me to get into my own MYOB.

That reply was less helpful than I thought was possible. You certainly haven't enhanced anything if it takes me 10 minutes to get into my account because the whole thing fails.How does telling me about a feature you have re-introduced help solve my problem of the entire log-in process being broken? I don't even get to see the 30-day option because I never get that far, and it doesn't show up in the simplified log-in screen that evnetually shows up after the normal process fails.

Hi NMolinaro, Thanks for the response. We're glad to know that you're able to login to your account. We appreciate your patience with this matter. Please be informed that we will be closing this thread now. Feel free to post again anytime you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this. Kind regards, Shella

Hi Flowtek15,Thank you so much for your detailed post. I wanted to inform you that we have recently enhanced the security measures for MYOB log-ins. To conveniently save your details, you can now choose the option "Trust for device for 30 days." Additionally, we've introduced new functionalities to offer contextual and adaptive multi-factor authentication (MFA) controls. Feel free to explore the updates by visiting this link. If you have any questions or need further assistance, please don't hesitate to reach out. Regards,Earl

Hi Flowtek15,My apologies for he late response. I understand your frustration with the login process and I apologize for the inconvenience you're experiencing. We assure you that security and data protection is our top priority. If you're having difficulty finding the 30-day option, it might be due to a specific issue with your account. Additionally, attempting to clear your AccountRight Cache could potentially resolve the issues you're encountering. Again, I apologize for the inconvenience and appreciate your patience as we work to improve the login process.Regards,Earl

Hi MYOB, I have been having the same problme since the last upgrade and have logged the problme online nad via a telephone call with MYOB. Both times your solutions did not work and all our accounts take 10 minutes for the password box to appear to log in

Broken Login | MYOB Community

18 Replies

Shella_A
MYOB Moderator
1 year ago
Hi Bobbee,

Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum.

My apologies for the delay in response. We are sorry to hear that you are having issues logging in to your account. We appreciate your patience during this time. This might be a technical issue. We just wanted to know if you're still experiencing log-in difficulties at this moment. If you wish, we may request a screenshot of the error message you've received or the latest diagnostic log so that we can determine what it is causing.

We're looking forward to your response.

Kind regards,

Shella
NMolinaro
Experienced User
1 year ago
Hi MYOB

I am also experiencing issues logging in. Can't get to the page to enter the password. At the top of the screen it says to enter the password but the screen just freezes.
I can click the X to exit and try entering my email again but still have the same results.
This has been happening for a while. It can take quite a few tries before I can successfully login. Sometimes even half an hour later.

Thanks
Natalie
NMolinaro
Experienced User
1 year ago
Another screenshot after waiting for a while.
Shella_A
MYOB Moderator
1 year ago
Hi NMolinaro,

Thanks for your post.

My apologies for the delay in response. We are sorry to hear that you are having difficulties logging into your account. May we know if you're still unable to log in until now? If so, we recommend restarting the software and trying to log in again. If it is still not passing you through, please send me a diagnostic log as well so that we can investigate further.

We're looking forward to your response.

Kind regards,

Shella
Shella_A
MYOB Moderator
1 year ago
Hi NMolinaro,

I hope this message finds you well today. I just wanted to follow up on whether you're still having difficulties logging in to your MYOB account. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella
NMolinaro
Experienced User
1 year ago
Hi Shella
I've had no problems today; it seems to be an intermittent problem.
Thanks
Natalie
Bobbee
Contributing User
1 year ago
Hi All,

Our log in problems have been fixed.

Out IT suggested we changed Modems and it fixed our log in issues.
Isaiah_C
MYOB Moderator
1 year ago
Hi Bobbee,

Thank you for sharing this information, and I'm glad this fixed your issue. If you have any additional concerns, please feel free to post in our Community Forum.

Kind regards,

Sai

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Broken Login

18 Replies

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