I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and left my number multiple times).
Are you for real about this, as I tried lodging a ticket and it won't let you submit it as you are required to call to cancel.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
Can one of the mods also cancel my subscription case #03295971 as I have already wasted over an hour on-hold.
Hi Unacceptable,
Thanks for providing your case number. I’m sorry to hear about the experience you’ve had while trying to cancel your free trial. This isn’t the experience we want for any of our customers. I’ve reviewed your case and can confirm that your account has now been cancelled, effective 15 September. As the cancellation was processed on the 15th day, after the 14-day trial period, the account cancellation took effect from that date. That said, I understand you contacted us several times during the trial to request cancellation, so I’ve followed this up with the team regarding a refund. They’ve confirmed that your case will be assigned to a team member to raise the refund request for you.
Cheers,
Princess
Hi someone,
Thanks for getting in touch and for sharing your case number. I understand you’d also like to cancel your account. I’ve raised this with the relevant team and followed up on your request. Response times may be a little longer than usual at the moment due to a high volume of support requests and backlogs, but please rest assured that your request has been flagged with the team.
Cheers,
Princess
Princess_R, I am still waiting for a response to my open case, Case #03276033, which has now been unresolved and not responded to in any form for over three weeks despite repeated attempts to contact MYOB by phone, chat, support ticket and through this forum.
I require an immediate response confirming cancellation of the subscription and the steps MYOB will take to refund the charge.
I attempted to cancel before the charge date but was unable to do so through the available channels. I also did not receive adequate notice of the increased renewal charge, including the email MYOB has stated was sent. I can provide evidence from my email provider regarding this.
The growing number of similar reports in this community makes it clear that difficulties cancelling and obtaining timely support are not isolated to my account. Customers are describing repeated calls that go unanswered, ineffective chat support, unresolved support cases and continued billing while attempting to cancel.
Requiring customers to use a cancellation process that they cannot reasonably access, while failing to respond to written cancellation requests and subsequently charging them, raises serious concerns under Australian consumer law.
I have made repeated reasonable attempts to resolve this directly with MYOB. Please confirm today that my subscription has been cancelled, that no further charges will be made, and that the disputed charge will be refunded. In the absence of a substantive response and resolution, I will now refer the matter and the apparent broader pattern of cancellation difficulties to the ACCC.
Thank you for escalating it.
I do have to say, perhaps there would not be such a high volume of support requests and backlogs if cancelling a subscription was a straightforward process.
The process itself appears to be creating unnecessary support demand, which is incredibly unfair to consumers and, frankly, very concerning.
There is a different phone number to cancel, which they do not advertise.
call 1300 940 281, they will answer. It is a number they don't want you to know
There is a different phone number to cancel, which they do not advertise.
call 1300 940 281, they will answer. It is a number they don't want you to know
There is a different phone number to cancel, which they do not advertise.
call 1300 940 281, they will answer. It is a number they don't want you to know
There is a different phone number to cancel, which they do not advertise.
call 1300 940 281, they will answer. It is a number they don't want you to know
I disputed with the bank and I got all my 3 months worth back
