Cancel Subscription

Hey KokSeng​ 

Thanks for sharing, I am in the process of following up with the cancellation team for you. Will make sure we come back to you with an update as soon as possible.

Hi Princess_R​ 

I tried to reply to the old email where your team had already confirmed the cancellation of my subscription. However, I was informed that I need to submit a new support case.

When I tried to submit a new request, the system would not allow me to proceed unless I first cleared the outstanding bill.

This is very frustrating because:

My subscription was already cancelled and confirmed by your team previously.

When I check my account, it shows that I am not currently subscribed to any MYOB product.

Despite this, I am still receiving billing emails and being asked to make payment.

I do not understand why I am being billed when there is no active subscription under my account and it has been cancelled many 

Please investigate this matter urgently, cancel/waive any incorrect outstanding charges, and fully terminate my account so that no further invoices or billing emails are issued to me.

I have already tried contacting your support team several times, and this issue has been very frustrating. Please provide written confirmation once the account has been fully terminated and that there will be no further charges.

Thank you for your immediate attention to this matter.

Hi KokSeng,

Thanks for getting in touch. I’m really sorry about the unexpected charges and the trouble you’ve had trying to reach us by phone and email. I’ve already looped in our team to investigate this for you. If you can, please reply directly to the case email. Doing this reopens the ticket and lets the team know to jump back in. They’ll follow up with you via email the moment they finish reviewing your case and account charges.

Cheers,

Princess

Isaiah_C​ Doreen_P​ Princess_R​ 

I noticed that you were able to assist another customer with a similar subscription cancellation issue.
I’m currently facing the same problem. My MYOB subscription was already cancelled several months ago, and I was informed that there would be no further charges. However, I am still receiving billing from MYOB.
I have also tried contacting MYOB through the support line and email, but I have not been able to reach anyone or receive a response.
Could you please help check my case as well and confirm why I am still being charged after cancellation? I would really appreciate your assistance in resolving this matter urgently.
Thank you.

Hi JemmaT,

Sorry this has taken so much chasing, especially after you tried to get in touch before the trial ended and even had to cancel your card to prevent further charges. I’ve followed up support case with the relevant team, and they’ll look into your request for the cancellation to take effect immediately, along with the refund request. Please keep an eye on your email for any updates from them while they review everything.

Cheers,

Doreen

Hi Doreen_P​ 

I have also tried to cancel. I have called, submitted case 03224368 on 13th July and have still had no response despite multiple emails to follow up, phone calls (to no available as not getting through or being disconnected), chat messages and another post in the community.

I also signed up to the trial to use it for a vlunteer position as treasurer for the School P&C - a not for profit. I was charged the first month despite trying to contact prior to the trial finishing.

I have had to cancel my credit card now to avoid repeat charges going through which was very frustrating.

Can I please have the cancellation effective immediately and would appreciate a refund of the charge as well.

I have flagged the business to the bank as well in this regards.

Jemma

Hi Angie_2000,

Sorry this hasn’t been the smoothest way to wrap up a 26-year partnership. We’ve noted your feedback about the cancellation process, and we can confirm you won’t be charged for an extra month after today, 14 September. With your end date set for 15 September, your subscription will finish as scheduled, with no surprise encore charge.

Cheers,

Doreen

Hi Princess, I appreciate you following this up.  Something needs to change however, and I would think that an email from the business, possibly with a phone call follow up from MYOB, should be the system for cancellation.  It has been a frustrating end to a 26 year partnership.  I note the end date is tomorrow, however our last invoice has the final day of the billing period as today, so I hope that I wont be charged an extra month after today.  Can you please confirm?

Hi Angie_2000,

I completely understand your frustration, someone who has been with us for over two decades deserves nothing less than exceptional support. I’m truly sorry for the trouble you’ve had to go through to cancel your account. I’ve checked your profile and located your cancellation case, then followed it up with the relevant team. They’ve looked into this further, and I’ve now received confirmation that your account has been cancelled, with an end date of 15 September 2026.

Cheers,

Princess

I am in the same boat here, have tried so many times and the same thing - go through the AI and then get put on hold, only to be cut off after half an hour or so.  I am going to try and call the support line and see if I can get something done.  This is horrendous service, and after 26 years of MYOB I am glad to see the back of them now.