Cancellation of MYOB subscription

Hi , may I know if there are any updates regarding the cancellation status?

Hi Doreen, yes, it’s been cancelled now. Thanks for your help.

Doreen

I have been trying to cancel my subscription - when i try to cancel online it tells me to call the cancelation team. When i call the cancellation team there is simply a message saying they are too busy and call back between 9am and 5pm - ive been trying all day ??

Lee

Hi Croc,

Thanks for letting us know. I understand how frustrating it must be to keep being directed to call and then not be able to get through. We’re currently experiencing higher than usual call volumes, which is causing delays reaching our cancellations team. If you’re still having trouble contacting us by phone, you can also reach out through our other support options here: Contact us - MYOB Support.

Regards,

Sai

Thanks Isaiah 

Ive lodged 2 tickets already with no response so far ... how many more should I lodge ?

Lee

Hi Croc,
 

Sorry this has been such a frustrating experience. If you’ve already lodged two tickets, there’s no need to submit any more for now. Our team will work from the cases already in the queue, and you’ll receive an email update as soon as one has been picked up.

Regards,
Earl