Hi ZERO,
Thanks for your post, and I’m sorry to hear how difficult it’s been to get support. Our wait times are in fact longer than we’d like right now, and our support team is doing what they can to slowly return things to normal. In the meantime, we really appreciate your patience.
As you’re using AccountRight 2015.4, this is an older version of the software. While older offline files are part of a legacy product, confirmation may still be possible, so we’d recommend getting in touch with our team directly so they can check the company file and confirmation details with you.
Regards,
Genreve