Forum Discussion

Richard56's avatar
Richard56
Experienced User
2 years ago

Can't confirm company files

Hannah_V's avatar
Hannah_V
Former Staff
2 years ago

Hi, Richard56. Thanks for reaching out!

 

We will be happy to assist you in confirming your file. Can you please provide the following through a private message:
- Your Serial Number, click on “Setup”, then “Company Information”.
- Then find the Product, Version, and CDF number we click on “Help”, then “About MYOB AccountRight”.

Regards,
Hannah

  • Richard56's avatar
    Richard56
    Experienced User
    2 years ago

    Hi Hannah

     

    How do I send a private message? ("Private message" in your reply has no link).

     

    Richard

    • Hannah_V's avatar
      Hannah_V
      Former Staff
      2 years ago

      Hi, Richard56. Thanks for your response. We received an information that there is an error in confirming the company file. To resolved this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which take a while. Then, confirm online. Please let us know how this works on your end. Thank you for your patience.


       

      • Richard56's avatar
        Richard56
        Experienced User
        2 years ago

        Hi Hannah

         

        I have the old version 16.5 - I don't want to upgrade to an online/subscription service - V16 is adequate for what we need.

         

        Could you please help me confirm our company files.

         

        Richard

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.