Forum Discussion

Richard56's avatar
Richard56
Experienced User
2 years ago

Can't confirm company files

Richard56's avatar
Richard56
Experienced User
2 years ago

Hi Hannah

 

How do I send a private message? ("Private message" in your reply has no link).

 

Richard

Hannah_V's avatar
Hannah_V
Former Staff
2 years ago

Hi, Richard56. Thanks for your response. We received an information that there is an error in confirming the company file. To resolved this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which take a while. Then, confirm online. Please let us know how this works on your end. Thank you for your patience.


 

  • Richard56's avatar
    Richard56
    Experienced User
    2 years ago

    Hi Hannah

     

    I have the old version 16.5 - I don't want to upgrade to an online/subscription service - V16 is adequate for what we need.

     

    Could you please help me confirm our company files.

     

    Richard

      • Richard56's avatar
        Richard56
        Experienced User
        2 years ago

        Hi Gavin

         

        Thanks, that's a very interesting link. It's a little alarming that this is such a persistent problem a third party can step in and make a buck out of it. This is a lousy way for MYOB to treat its customers.

         

        I will persevere for a while - MYOB should fix this and it looks like they do if you can break through to a competent moderator.

         

        What a rotten company.

         

        Thanks again,

         

        Richard

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