Forum Discussion

Shania's avatar
Shania
Contributing Cover User
2 years ago

Can't log in online files_urgent

Hi, I can't log in online files today when I plan to do STP finalization just now. It shows it might version problem.

Online files is 2023.5 version, but my software was upgraded to 2023. 6version at the end of June.

I wonder why online files version is stil 2023.5, and I can't log in now.

Can anyone help check what happed? I log in sucessfully one week ago.

 

I can only upload one file online, so I can't upload one more. 

Please advise what I can do now!

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Shania, 

     

    Thanks for reaching out. 

     

    I'm sorry to hear about your difficulty accessing your files. May I know if you receive any error messages when trying to access them, or any information regarding the issue would be much appreciated. 

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

    • Shania's avatar
      Shania
      Contributing Cover User
      2 years ago

      Hi, thanks for reply.

      It seemed to be connent problem as of online file version.  After an hour that day, the online file was upgraded into a higher version and I could log in suddenly. I can log in normally now.

       

      Shania

       

       

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Shania,

         

        Thanks for the update. 

         

        Feel free to let us know if you need any other assistance. 

         

        Thanks,

        Genreve

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