Forum Discussion

greened's avatar
greened
Experienced Cover User
1 year ago

Changing 2FA option

Does anyone know how I can change a 2FA from mobile phone to email Thanks
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi greened,

To change the method of your 2FA, you must first reset the 2FA. Once it is reset, you can reconfigure it using your preferred method. All the necessary information and steps can be found on this help page.

Regards,
Earl

  • Antoon's avatar
    Antoon
    Experienced User
    1 year ago

    My email option is missing. I need email option now.

    Thanks

    Tony

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      1 year ago

      Hi Antoon,

      Thanks for raising this. If you need to reset your 2FA, the easiest way is to get in touch with our team so they can verify your details. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

      Regards,
      Earl

      • Antoon's avatar
        Antoon
        Experienced User
        1 year ago

        Thanks Earl, I tried Moca but only got basic generic answers so not helpful at all. The email option is missing because it wasn't initially set up, but now I want to use the email option as sometimes SMS and Authenticator isn't available. Surely, we aren't permanently locked out of choosing the email option?

        Regards

        Tony 

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