I have Account right V18 and have had no problems in the past confirming my company file online. I have tried the phone line method and still no result. I have tried all the other help recommendations with no result.
Help resolving this issue would be greatly appreciated.
Hi WayupNorth,
I'm sorry to hear that you're having an issue confirming your company file. Activating and confirming older MYOB products has detailed instructions on how to assist you with this.
If you still need further assistance, you can reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.
Regards,
Sai
I was linked to a supplier, all their invoices would go into my intray. Now they have become unlinked. When I try to link them I get the following message even though I am signed in online: -
Make sure you've correctly entered your business details
in your MYOB software, and try applying again.
If you continue having this issue, please contact us.
Thanks for your reply. I have tried confirmation by phone. Entered my serial number and code, tick i am not a robot and it came back with. This has been doing this for three days, i only have 10 days left.
I have also added myob.com as a trusted site as per instructions.
confirmation.myob.com can't currently handle this request.
HTTP ERROR 500
Hi WayupNorth,
Please send me a private message with your serial number and company file code so I can further look into this for you.
Regards,
Sai
Will do, just have to work out how to send private messages.
I cannot find any way to private message you, the moderator?
Hi WayupNorth,
Thank you for your patience. We've grant you access to our private message. You can now start sending the details needed.
Regards,
Sai
All Good now MYOB, thanks for your fast reply and fix of the issue.
WayupNorth
Hi WayupNorth,
You are always welcome! If you need any assistance in the future, please feel free to post again.
Regards,
Sai
