Hi everyone,
Sorry about the hassle, and thanks for hanging in there. We had an incident earlier today where some folks on the newest AccountRight couldn’t log in, but that’s sorted now. That “Uh‑oh! The numbers don’t add up” message is usually down to a browser/cookies thing, a Windows setting, or occasionally a real data issues. Most of the time it’s fixed by clearing your cache and cookies, adding MYOB as a trusted site in Internet Options, making sure Windows is up to date, and trying a different browser or device. You can follow the steps I shared in this post, and also double‑check your computer’s time is synced to Internet time. If it’s still popping up after that, please lodge a support ticket via My Account or give us a call and we’ll dig in further.
Cheers,
MYOB
Hi Princess,
Just for your knowledge. the Uh Oh is happening to 14 different clients for us.
All different places, environments and servers. I find it hard to believe its just a cache or cookies things when this is coming directly out of the MYOB Account Right application on the desktop.
2025.10 was working fine.
Could you please raise this.
I have made another community post around it
Hi Princess_R
We have exactly the same issue as Tom_Walton900 with the Uh Oh across 4 different client's RDS servers with 2015.11 , we have cleared cache/cookies and checked trusted sites/ssl settings etc... 2015.10 works fine.
This is a wide spread issue, please raise this!
i am very same issue with Roxane. 2025.10 works fine but 2025.11 is having issue. Need a solution asap.
After over 2 hours on the phone with MYOB I have no resolution. Was told to set my webbrowser settings to the original. Googled how to do this and did it. Made no difference and still unable to access myob - same Uh oh message. Restarted by computer also as this was recommended.
