All of a sudden, I can't email remittance advices for suppliers as it keeps coming up with New outlook not supported - which I don't understand as we are using classic outlook and I have confirmed classic is our default and also done Microsoft 365 repair which has been suggested.
Just doesn't make sense to me when it was working fine yesterday and haven't change from classic outlook.
Any advice would be appreciated.
Hi Earl,
Thank you so much for reaching out and I will contact Myob team today.
Regards,
Linda
Hi briansfurn,
Thanks for raising this. That’s a bit tricky, especially since it was working fine yesterday. This issue is quite unusual, as we’ve mostly seen it happen when using the new Outlook version (2025).
Let’s try some troubleshooting first, I suggest reinstalling AccountRight on your computer. A fresh installation usually helps AccountRight detect Outlook properly and restores the email function.
I’d also recommend checking out these help articles for more details on sending emails using Microsoft Outlook.
Regards,
Earl
Hi Earl,
Thanks for responding to my issue and I tried reinstalling Account right and that didn't work and it is a real puzzling issue for me too.
Hi briansfurn,
Thanks for giving the reinstall a shot. Since the issue remains the same, this would require further assistance on the back end, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
