Forum Discussion

Hus's avatar
Hus
Member
3 months ago
Solved

Email notifications to MYOB owner

What changes to a company's MYOB profile are notified to the MYOB owner via email? Please provide a list of all the types of changes.
AccountRight
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi Hus, 

     

    Sorry about the confusion, the link previously shared didn’t tell the full story. There’s no single, definitive list of every change that triggers an owner email.

    Generally, owners receive a “Your settings have changed” email when you’re the online file owner and a sensitive detail is updated (such as a supplier, employee, or SMSF bank account). These alerts can’t be turned off. If someone else gets them, make that person the file owner instead.

     

    Also, if you change your Online Invoice Payments settlement account, you’ll get a confirmation email within about 48 hours once that update is processed.

     

    Regards,

    Genreve

Shella_A's avatar
Shella_A
MYOB Moderator
3 months ago

Hi Hus,
 

Emails to the MYOB owner are triggered when you update business details, billing info, users and roles, security settings (like 2FA), or your MYOB subscription. For how it works and who gets notified, check this article on managing your MYOB account.


Cheers,

Shella

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