Forum Discussion

Hus's avatar
Hus
Member
5 months ago
Solved

Email notifications to MYOB owner

What changes to a company's MYOB profile are notified to the MYOB owner via email? Please provide a list of all the types of changes.
AccountRight
  • Genreve_S's avatar
    Genreve_S
    5 months ago

    Hi Hus, 

     

    Sorry about the confusion, the link previously shared didn’t tell the full story. There’s no single, definitive list of every change that triggers an owner email.

    Generally, owners receive a “Your settings have changed” email when you’re the online file owner and a sensitive detail is updated (such as a supplier, employee, or SMSF bank account). These alerts can’t be turned off. If someone else gets them, make that person the file owner instead.

     

    Also, if you change your Online Invoice Payments settlement account, you’ll get a confirmation email within about 48 hours once that update is processed.

     

    Regards,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
5 months ago

Hi Hus, 

 

Sorry about the confusion, the link previously shared didn’t tell the full story. There’s no single, definitive list of every change that triggers an owner email.

Generally, owners receive a “Your settings have changed” email when you’re the online file owner and a sensitive detail is updated (such as a supplier, employee, or SMSF bank account). These alerts can’t be turned off. If someone else gets them, make that person the file owner instead.

 

Also, if you change your Online Invoice Payments settlement account, you’ll get a confirmation email within about 48 hours once that update is processed.

 

Regards,

Genreve

Hus's avatar
Hus
Member
5 months ago

Thank you for those details - I'd consider having a list of what information is notified to be something useful.

 

An improvement to MYOB would be to have the ability to set up notifications / alerts for specific items, addition to the ability to select user(s) to receive them (not just the file owner).

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