Forum Discussion

Beach's avatar
Beach
Experienced Cover User
5 months ago

file confirmation Old versions

so it seems that the file confirmation server is down again?  Very difficult as a BAS agent if you have a lot of clients with old version MYOB and can't confirm the file.
Beach's avatar
Beach
Experienced Cover User

Hi Earl,

It is really sad that MYOB moderators aren't advised when the confirmation server is down.  I tried several different browsers... The message in attached.  I will PM you with my serial number and company file number.  I need to open this file urgently!

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi Beach

Thank you for the information. It appears the Company File was locked in our system, which may have caused the error you encountered. I’ve unlocked it and successfully confirmed/activated the Company File in our system. I've sent you a private message with your Confirmation Code, kindly check your inbox. Thank you!

Regards,
Earl

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