Forum Discussion

PF_1's avatar
PF_1
Experienced Cover User
5 months ago

File stuck in back-up

Hi, our file is stuck in back-up.  We need urgent access please!
Princess_R's avatar
Princess_R
MYOB Moderator

Hi PF_1,

 

I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

NMVTransport's avatar
NMVTransport
5 months ago

Hi, my MYOB file is in backup in progress status. Can you please assist.

 

Melly

  • PF_1's avatar
    PF_1
    Experienced Cover User
    5 months ago

    Ours got stuck two days in a row and the back-up last night took 3 hrs to complete, but it worked.  I called support and they admitted they are investigating it.  

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi NMVTransport,

     

    Welcome to the Community Forum!

     

    I see that you're also stuck with the backup in progress status. But don't worry, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

    • NMVTransport's avatar
      NMVTransport
      5 months ago

      I have been in touch with myob by phone and they have reset it for me and the file is active now, hopefully this hasn't deactivated what they have done.

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