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Oringi's avatar
Oringi
Experienced Cover User
1 year ago
Solved

Login Issues

I am having issues with login on desktop. It opens up normally and I type in the login....email address it then takes ages and then goes back to select company file...then I go through the sign in an...
Desktop
  • Oringi's avatar
    Oringi
    1 year ago

    Hi Matt_Whitmarsh,

    I was having lots or issues but fixed it when I removed adobe and reinstalled it....now MYOB works properly. Hope this helps you.

Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi Oringi

 

Thanks for sharing the screenshot. Referring to it, I can see that you're having a bit of a login hassle on your desktop. This could be due to a few things, like session management, caching, or browser issues. Try restarting your PC and clearing your AccountRight cache. If these don't help, you can chat with our virtual assistant, MOCA, on our website or request support via my account at myob.com. If MOCA can't help, our live chat team will step in to help. Let me know if you have other queries!

 

 

Kind regards,
Shella

  • Oringi's avatar
    Oringi
    Experienced Cover User
    1 year ago

    Hi Shella_A, I have tried clearing the cache and still no joy. It is only happening on my desktop at my work place not on my laptop so think it is a conflict issue but not sure why it has just started happening. Will try MOCA and / or Support.

    Thank you Sylvia

     

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