login

Hi becIGA,

I hope this message finds you well. I would just like to follow up with you regarding the challenges you've encountered when logging in to see if this has been resolved. If not, please don't hesitate to reply to this message, and I'd be happy to assist.

Cheers,

Princess

Good Morning,

I have already tried uninstalling and reinstalling the program. It made no difference.

I have noticed today that we have updated to 2024.01?

This has made no difference either

Hi becIGA,

Thank you for your response.

To assist you further, could you please confirm if you are the only user experiencing this issue? Also, would you mind trying to open the software on a different computer? Your cooperation in this matter is greatly appreciated.

Cheers,

Princess

I do not have another computer to try this on.

My boss uses the same computer as me with a different log on obviously and he has been having the same issue.  

Is there another way i can have this issue sorted more efficiently? I only work 2 times a week and this message has been going on for weeks!

Hi becIGA,

Thank you for your response.

I can understand how frustrating it is when an issue has been going on for weeks, and I appreciate your patience and cooperation as we work towards a resolution. I assure you that we are committed to resolving this issue as efficiently as possible. Since you don't have another computer to try logging in, let's try some alternative troubleshooting steps:

• Check for Windows updates. If there are any updates available, please install them and then reboot your computer.
• Diagnostic File: Please log in and get the latest diagnostic file. This file will provide us with more information about your system, which can help us investigate the issue further.

Please let me know how you get along and include the diagnostic log file with your response.

Cheers,

Princess

please find attached the diagnostic file.

BEFORE I started this thread i had already reinstalled MYOB and checked for windows updates etc

Hi becIGA,

Thank you for providing the error log. If you are not getting the window to enter your password, this is typically caused by your Internet Explorer security settings.

The following steps should resolve this issue, and I do recommend that you speak to an IT support professional if you are unsure about making the following changes:

1. Open Internet Explorer
2. Go to Settings.
3. Go to the Advanced tab.
4. Scroll down to near the end and tick USE TLS 1.0, 1.1, or 1.2.

Please let me know how you get along and if you need further assistance.

Cheers,

Princess

Hi becIGA,

I hope this message finds you well! I just want to check back with you to see if you're able to resolve the issue you experienced when logging in to your file. Please don't hesitate to let me know if you need further assistance. I'd be more than happy to assist further.

Cheers,

Princess

Hi becIGA,

I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.

Cheers,

Princess

Hi becIGA,

Do you still need help with this? Please let us know if you need further assistance.

Regards,

Sai