Forum Discussion

Jaydana1's avatar
Jaydana1
Experienced User
1 day ago

MYOB APP STILL NOT WORKING AFTER 3 DAYS - TOTALLY UNACCEPTABLE "SUPPORT"

I have emailed, phoned, had 2 different case numbers created (the first one due to ineptitude of the tech person caused the 2nd one) and now I cannot log into my MYOB app at all now which is the ONLY way I do my work - the browser version of Accountright is ATROCIOUS!  Now, due to one of the issues being your tech person DUPLICATED my Accountright Company file which shows as 2 separate links in the browser version, I am now being charged DOUBLE for September subscription - as notified by my invoice and direct debit notification yesterday - $330 being direct debited instead of $165!!! This needs to be urgently rectified! You do not have my authority to take twice the amount due to your tech person's ineptitude and failure to fix the issues reported.  I am an office of 1, I work 6 of the 7 days in my MYOB app and now thanks to your pathetic level of "support" which has been offloaded to the Phillipines and is absolutely NO help whatsoever, I am unable to work properly and am way behind.  Get this sorted out fast, I am paying for a service that is NOT being provided.  Inadequate level of support that is severely impacting our business.  MYOB is not the product it once was.  It took 3 months last time to get a refund for the double charging you did back in April and May due to once again tech deficiencies.  I need the Accountright App fixed immediately!!

4 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 day ago

    Hey Jaydana1​ 

    Let me follow up with the support team for you, sorry for the inconvenience and delay caused. Will come back to you with an update as soon as I have more information.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 day ago

    Hey Jaydana1​ 

    A callback has been organised for you today, you can expect to hear from us shortly. I'll continue to keep an eye on your case to make sure we get to the bottom of things.

  • Jaydana1's avatar
    Jaydana1
    Experienced User
    1 day ago

    Thank you Amanda for your help.  Here's hoping this can be resolved today.

  • BLF's avatar
    BLF
    Member
    40 minutes ago

    I am having an identical experience.  I first lodged a request on the 9th of July,        11 weeks and still not resolved. I have had multiple phone calls with support, been shoved from pillar to post. I have now received several emails saying my matters have been resolved and the case closed. They are either grossly incompetent or trained to divert issues in a war of attrition.

    I had one lady that had a dog yapping in the background, I asked where she was, she said Australia, I confirmed 'actually in Australia' she said not exactly, I said Mumbai then, YES.

    All I need is for one offline AR account with 2 licenses to be moved online.

    It would take one account manager that knows what they are doing to contact me and clear the matter all the way, without multiple support people putting incomplete notes on a file for the next one to stuff up.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home