MYOB AR - Email not sent - Unsupported Outlook Version - asking to switch to Outlook Classic

ChrissyK1​ , I'm glad this Outlook issue is fixed for you. It's unfortunate that disabling online payments does not apply to existing invoices. I'm not aware of any method of doing that in bulk. 

A quick repair has resolved my problem too.

Thank you for your help.

I’m reaching out again as the issue has reoccurred. After a brief success following the Office Quick Repair (which resolved the problem for just lot of emails), I’m now experiencing the same error message again.

Since then, I’ve completed both a full Online Repair and a second Quick Repair, but unfortunately, the issue persists. I'm unable to send emails from MYOB to Outlook.

Could you please advise on any further steps I can take to resolve this?

Hi Caitlin,

I uninstalled the new outlook app before I did the office quick repair and we are not having any more problems with emailing via outlook.

Thanks ChrissyK1​ good tip!

Thank you ChrissyK1​ that worked for today anyway :) 

Let's hope it's a permanent fix! 

Hi Caitlin

Having this problem too. Were you able to resolve this and if so how?????????

At this point, the system will function correctly one day and then fail to send for the next week or more, then randomly works one day and then stops again; and I’m unsure why. I have followed all of the instructions provided above. I’ve also tried restarting my computer more frequently—normally it remains on continuously—but this hasn’t produced consistent results. When the issue occurs again, a restart makes no difference. The situation is extremely frustrating.

I had this issue happen to me today, despite the fact that I was still using Classic Outlook. Restarting Outlook in safe mode didn't help either. In the end, I closed the MYOB AR app, reopened it and it appears to be working correctly.