Forum Discussion

Chrome62's avatar
Chrome62
3 days ago
Solved

MYOB Login Issues

Is anyone else having issues logging into MYOB AccountRight?  The status states: upgrading.

File won't open after putting in user name and password, it just goes back to mainscreen.

  • Genreve_S's avatar
    Genreve_S
    2 days ago

    Hi mitchf2,

     

    There are many possible reasons for the bad request error. To troubleshoot your login issues, I suggest reaching out to support. You can do this by creating a support ticket through MyAccount or by using live chat via MOCA.

     

    Thanks,
    Genreve

  • mitchf2's avatar
    mitchf2
    Contributing User
    3 days ago

    I get "bad request" whenever I try to log in.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 days ago

      Hi mitchf2,

       

      There are many possible reasons for the bad request error. To troubleshoot your login issues, I suggest reaching out to support. You can do this by creating a support ticket through MyAccount or by using live chat via MOCA.

       

      Thanks,
      Genreve

      • mitchf2's avatar
        mitchf2
        Contributing User
        2 days ago

        Thanks for that, Genreve,

         

        I think maybe my bookmark was out of date, but I hope it's fixed now!

         

        Kind regards

        Michelle (mitchf2)

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 days ago

    Hi Chrome62,

     

    Sorry to hear you're having trouble logging into AccountRight. If your file is stuck after entering your username and password, our support team needs to run a script to fix it. Jump onto our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

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