Forum Discussion

RachelWill's avatar
8 days ago

MYOB Stuck in Backup

Hi, our MYOB account is stuck in backup mode and we urgently need to get into MYOB.

 

We are receiving the following error "The company file is currently backing up. You can sign on once the backup is complete."

 

Can someone please help as soon as possible?

  • Hi RachelWill,

     

    I've made an adjustment on your file. Please let me know if it's now working.

     

    Regards,

    Sai

     

5 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi RachelWill,

     

    I've made an adjustment on your file. Please let me know if it's now working.

     

    Regards,

    Sai

     

    • John_MTS's avatar
      John_MTS

      Hi Sai,

       

      Are you able to assist with my company file as well? I have the same issue?

       

      Please feel free to E-mail me if you need any additional information from me to fix this.

       

      Thanks,

      John.B

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi John_MTS,

         

        Please confirm if it's now working on your end. I've made an adjustment on your file as well.

         

        Regards,

        Sai

         

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi RachelWill,

         

        I'm glad it's working now. If you need assistance in the future, please feel free to post again.

         

        Regards,

        Sai