Forum Discussion

Jordin's avatar
Jordin
Experienced Cover User
7 days ago

New users cant see company file online when attempting to log in.

I upgraded my offline version of Accountright to online yesterday - and have added two users.

As administrator I can access online files with no issues.

Both users have received the invitation link and setup their logins and are showing as active under my Users settings - both on my desktop version and browser.  I have allocated them file access and assigned roles & permissions..

However when they try to sign in they cant see the company file online.

We have tried opening MYOB desktop version (confirming latest version 2026.4) and signing them in that way.  They can sign-in, but no company files are visible.

We also tried signing in online - app.myob.com - but that doesn't show any linked businesses either.

HELP PLEASE!!!!  

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 days ago

    Hi Jordin,

    Thanks for explaining that so clearly. If you haven’t already, try removing one affected user’s online access, saving the change, then re-inviting them again. It’s also a good idea to confirm they’re signing in with the same email address the invitation was sent to.
     

    If it’s still the same after that, our team would be the best next step so they can take a closer look at the file linkage and user access from their side. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Jordin's avatar
    Jordin
    Experienced Cover User
    5 days ago

    Thanks Earl for your response. - I eventually managed to get onto support and they corrected the issue somehow.

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