Offline company file to Online
I have a company file which is offline that needs to be brought online and it won't let me do it as i already have an online file linked to my serial number. I have attempted to bring the file o...
Forum Discussion
Hi Llayton,
I can understand why this has been so frustrating, especially after spending so much time trying to get through to support.
If you already have an online company file linked to your serial number, that can affect whether another file can be brought online under the same subscription setup. Because of that, this usually needs to be checked from our side to confirm what options are available for your account and file.
If calling hasn’t been getting you through, you can also get in touch with our team through your MyAccount support options here: Get help and support
Regards,
Earl
MYOB has become very incompetent. I have also experienced this issue with a client's file and it is taking forever to resolve.
Also MYOB needs to:
RE-INSTATE OFFLINE BACKUPS
