Hi
Can you advise why I don't have the option to download your invoices - I have administrator access. Below is a snippet from user with "Owner" access.
Every time I need to download MYOB's invoice, I have to wait for a code from the "owner" so trying to bypass this stage.
Is there an option for invoices to be emailed instead?
Thanks
Ida
Hi IdaS1,
Thanks for reaching out about viewing your MYOB subscription invoices. Usually, only the primary contact (the person who sets up the account) can download invoices directly. That's why you need a code from the "owner" to access them. They can do this by logging into My Account at myaccount.myob.com using their MYOB account details. If you're an administrator but not the primary contact or "owner," you might not have the right permissions to download invoices directly. That's why you need a code from the "owner" right now. For more information, you can check out this Help article: MYOB subscription, invoices, and payment details. If you’d like invoices emailed directly to you, you'll need to be the billing contact. We can set this up for you with authorisation from the primary contact.
Feel free to reach out any time you need further assistance.
Cheers,
Princess
Hi Princess
Thanks, I thought that might be the case, I would like to setup invoices to be emailed direct to me, can you let me know how we can arrange this with the primary contact's authorisation?
Thanks
Ida
Hi Princess
I used to get a pretty good response time with my posts but since the upgrade it's been rather slow, my other posts are still waiting for assistance, plus my query above. Please assist.
Thank you
Ida
