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LeesaScanlon's avatar
LeesaScanlon
Contributing User
3 years ago
Solved

Company File Login gives error message "not responding"

When I attempt to login to one of our company files (non live company file), the banner on top of the login box reads "not responding".  After a short time of loading (displaying the loading 'wheel'...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi LeesaScanlon 

     

    Sounds like you got most of the way sorted - Good job!

     

    The default location for an AccountRight 2021 company file would be: Documents\MYOB\My AccountRight Files\ However, Help Article: Manage libraries has the other default locations.

     

    Note: if the company file is stored online with AccountRight 2021 do let us the following details:

    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
Steven_M's avatar
Steven_M
Former Staff

Hi LeesaScanlon 

 

Sounds like you got most of the way sorted - Good job!

 

The default location for an AccountRight 2021 company file would be: Documents\MYOB\My AccountRight Files\ However, Help Article: Manage libraries has the other default locations.

 

Note: if the company file is stored online with AccountRight 2021 do let us the following details:

  • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight
LeesaScanlon's avatar
LeesaScanlon
Contributing User
3 years ago

Great, thank you so much Steven, I was able to use the 'Manage Libaries' help article to locate the relevant company file. 

Thanks for your simple but spot on advice!

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