Forum Discussion

Contributing Cover User

4 months ago

Serious Concerns About MYOB’s New Verification Requirement

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } I am extremely concerned about MYOB’s recent policy requiring businesses...

Earl_HD

MYOB Moderator

4 months ago

Hi Danos,

To continue sharing invoices, you will need to verify your business, please see our information about Secure Invoicing . Otherwise, your invoice sharing will be restricted to the downloading of PDF files.

For your privacy concerns, MYOB takes privacy seriously and takes all measures to comply with the Privacy Act see

MYOB Group Privacy Policy for Australia

We understand your concerns regarding the safety and privacy of your data when submitting documents to MYOB for secure invoicing. Here’s how we ensure that your data is kept secure and private:

Data Encryption: All documents and personal information you submit through MYOB's secure invoicing system are encrypted during transmission and storage. Encryption ensures that only authorized parties can access the information.
Secure Uploads: Documents can be securely uploaded through our dedicated upload portal (https://onlineinvoicepayments.fileupload.myob.com/). This ensures that your documents are sent directly to MYOB’s secure servers without passing through insecure intermediaries.
Confidential Handling: MYOB treats all personal and business information with the highest confidentiality. Access to your data is restricted to authorized personnel who need it for verification purposes only.
Privacy Policy: MYOB complies with all relevant privacy laws and regulations, as detailed in our privacy policy. This policy outlines how we collect, use, and protect your personal data. You can review our privacy policy to understand better how your data is handled.
Purpose Limitation: The information you provide is used solely for the purpose of verifying your identity and business details to enable secure invoicing. This process helps protect your business from fraud and unauthorized access.
Verification: The verification process involves checking your identification details with issuers or official record holders via third-party systems, which are also subjected to stringent privacy and security standards.

Once Secure Invoicing is enabled, you have full flexibility to choose whether you would like to offer the new payment options. If you do choose to offer these, your customers have full flexibility of how they choose to pay. With the default settings there is no cost to your business, unless you change the settings after verification. However, you do not need to accept online payments if you continue with the business verification process. You can turn online payments off in your settings, you can read more about this HERE.

Regards,
Earl

moff

Contributing Cover User

1 month ago

Hi Earle or Whoever is moderating this

We are extremely concerned about this issue

We transferred from another system to come back to MYOB

What are you trying to do ?

Are you being paid to have another party secure information?

Honest answer only accepted

Extremely concerned about this issue

Mike_MYOB
Community Manager
1 month ago
Hi moff
I have previously summarised the change here and there have been a lot of additional comments and replies since then as well.
We also have a help page published to further explain why MYOB has made this change here

To directly address your query, this change how nothing to do with collecting information, but it is related to ensuring that only a verified/legitimate business can use MYOB software to send invoices.

This in turn will help to reduce invoice fraud in Australia while our secure invoicing platform also provides additional security to our customers through secure invoice distribution, secure payment methods and always-on fraud monitoring
- frank3
  Experienced Cover User
  1 month ago
  would love to know how to opt out of the myob payments platform.
  - Mike_MYOB
    Community Manager
    1 month ago
    Hey frank3 , no secrets here
    The process to turn payments off/on can be found here
    
    If you have recurring invoice templates these will need to be adjusted individually
    The other exception is that any open invoices you have at the time you upgrade will automatically have payments enabled.
- Folklore
  Contributing User
  1 month ago
  Hi Mike
  The best way to verify a legitimate business is to check the ABN number which is already supplied to MYOB. Drivers License and Passports do not make a business a legitimate business, they never have and never will. MYOB have opted everyone into their payment and funding options instead of asking the Customer if they want to opt in. A non legitimate business can just print the invoice as a PDF file and attach it to a communication platform, easily by passing your additional security. What discount will customers get for now having the email function disabled, a feature we are currently paying for? Nothing you have said has changed my mind that this is just pure Unnecessary DATA Harvesting. Once MYOB ownership was moved to a Hedge Fund the customer and customer service has truely been left behind. Hours wasted on this verfication issue not to mention the 7 hours and $90 cost to get the " The invalid fingerprint " issued fixed , a MYOB issue.
  - Mike_MYOB
    Community Manager
    1 month ago
    Hi Folklore
    The issue is that ABNs are publicly available, they're findable through a websearch and they print on receipts when you make a purchase.
    Without verification, there is nothing to stop anyone opening an account under your ABN and issuing fraudulent invoices.
    By verifying identity of the owners of the business, we ensure that anyone distributing invoices through the MYOB software is legimitately related to the business associated with the account.