Signed out improperly

MYOB shut down

The user can now not log back in as the program indicates the user is still 'using'

Hi, GregTuson

Thanks for your post, and we're sorry for the delayed response.

Did you receive any error messages when logging into your account? If yes, kindly send a screenshot of the error so we can look further into it. This will help us resolve your issue regarding the shutting down of the software.

We are looking forward to your response.

Best regards,

Doreen

Hi, GregTuson

Thanks for your post, and we're sorry for the delayed response.

If AccountRight unexpectedly closes and the user cannot sign, kindly clear the AccountRight cache so that when you next open AccountRight, it re-creates the cached information and can resolve some odd behaviour. For more information on how to do this, kindly check out the Help Article: Clearing the AccountRight Cache.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi GregTuson ,

There was a copy of your post over in the Exo Business API board.  I've merged this to your existing post, to make it easier for you/others to see any communication about the issue in one place.

Just so you know why one of your posts changed a bit/there are 2 replies from Doreen_P .

Hi, GregTuson

We hope you are doing well. We recently requested additional details to further assist you with your concern about a user logging in. Please let us know if you're still having an issue.

Best regards,

Doreen

Hi, GregTuson

We hope all is well. We asked additional details regarding your concern, however, we were not able to receive any updates from you. We will now be closing this case. Please feel free to create a post again if you encounter any issues. We are here to assist.

Best regards,

Doreen