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2 years ago

Solved

Cannot sign in on MacBook pro to

I have authorised access on my iphone to my son's Business Pro account as a User . I have tried to log in to that account on my MacBook Pro but cannot get access. How can I sign in on my MacBook?

WaimeaJenny
5 years ago
Thanks Jennie, all sorted now. Your help appreciated!

1 Reply

Princess_R
MYOB Moderator
6 months ago
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Hi CiaraD,

Looks like the error message "Opening balances from a previous financial year may not be changed for P&L categories" might be popping up because the opening balance date is set incorrectly. Could you double-check the month and year listed under the Opening balance date? If the date is later than the one you're trying to enter, that’s probably what's causing the hiccup. Also, make sure you're following the right steps for entering opening balances. For more details, you can check out this link.

If the error keeps bugging you, feel free to reach out to our awesome support crew for more help. You can give us a call or connect with our live chat agent through our virtual assistant MOCA on our website.

Cheers,

Princess
- CiaraD
  6 months ago
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  Hi Princess, Have checked and double checked and it is no to do with the month and year listed in this case. Definitely following the right steps and have done it multiple times before.
  I might have to follow up with a call in this case. What's the best number for this issue please? thanks.
  - Princess_R
    MYOB Moderator
    6 months ago
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    Hi CiaraD,
    
    Thanks for double-checking the month and year under the Opening balance date and confirming that it's not the issue. It seems like we need to dig a bit deeper. Feel free to give our support team a call at 1300 555 123, you can also find this on our website.
    
    Cheers,
    
    Princess
Genreve_S
MYOB Moderator
2 years ago
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Hi MGB3,

Thanks for posting and welcome to the Community Forum.

I'm sorry to hear about your difficulties opening your file. Generally, the MYOB Business can only run on Mac OS 10.12 to 10.15 Catalina. If this was any other version of Mac, this would not work. I recommend checking this information first to see if this is what's hindering you from opening your file. If you are using the correct version but the issue persists, let us know and we'll provide further help.

Let us know if you require any further assistance.

Thanks,
Genreve

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I have authorised access on my iphone to my son's Business Pro account as a User . I have tried to log in to that account on my MacBook Pro but cannot get access. How can I sign in on my MacBook?

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I have authorised access on my iphone to my son's Business Pro account as a User . I have tried to log in to that account on my MacBook Pro but cannot get access. How can I sign in on my MacBook?

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I have tried to log in to that account on my MacBook Pro but cannot get access. How can I sign in on my 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Cannot sign in on MacBook pro to","moderationData":{"__ref":"ModerationData:moderation_data:855095"},"body":"

Hi MGB3,

Thanks for posting and welcome to the Community Forum.

I'm sorry to hear about your difficulties opening your file. Generally, the MYOB Business can only run on Mac OS 10.12 to 10.15 Catalina. If this was any other version of Mac, this would not work. I recommend checking this information first to see if this is what's hindering you from opening your file. If you are using the correct version but the issue persists, let us know and we'll provide further help.

Let us know if you require any further assistance.

Thanks,
Genreve

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Hi ,

Thanks for posting and welcome to the Community Forum.

Let us know if you require any further assistance.

Thanks,
Genreve

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