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H-TS's avatar
H-TS
Trusted User
1 year ago
Solved

Support request seemingly deleted by MYOB - Has anyone else experienced this?

I have an email confirming lodgement of my support request but never received a response. When I logged back into my account to view support requests to follow up, it's not in either of the closed or...
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  • H-TS's avatar
    H-TS
    1 year ago

    Apparently it wasn't lost or deleted, it had been escalated, which moved the request into a different system. This means it drops out of the list in myaccount.myob.com. 
    I'm not blacklisted after all!

H-TS's avatar
H-TS
Trusted User
1 year ago

Apparently it wasn't lost or deleted, it had been escalated, which moved the request into a different system. This means it drops out of the list in myaccount.myob.com. 
I'm not blacklisted after all!

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