Technical Support - Crashing
Its EOFY and I'm having to sit on hold for phone support for several hours and still not getting through to anyone. My administrative access is not allowing me access to My Account (error - 'You ...
Forum Discussion
Is there any useful updates on this subject?
I lodged a support request about this in Sept, and have not had a single reply via email or phone.
I have then recently booked a priority support session where the technical advisor told me this issue is not a known issue at all, and that I would need to provide the error message and code for it to be reviewed. Slightly hard to do this when I do not get an error code, it just closes the window as if the product is idle which it is not - particularly frustrating when in the middle of payroll etc.
Another great example of Myob support helping the paying customers...
Hi KCiaglia,
It’s hard to provide an error code when AccountRight closes without showing one, especially while you’re trying to get payroll done.
We’ve checked your support case and can confirm it’s still in our team’s queue. The team is working through older cases, and once your case is assigned to a team member, you’ll receive an email update.
In the meantime, have you tried clearing the AccountRight cache? Cached files can sometimes cause crashes or display issues. You can follow the steps in MYOB’s Clearing the AccountRight cache guide.
Regards,
Earl
