Transfer date from one subscription to another

Hi TanyaBennett,

 

If you're looking to transfer your whole file including all transactions to another AccountRight subscription, we'll need to process a serial number removal first. You can get that sorted by chatting with our live chat support via our virtual assistant, MOCA, or submit a case via MyAccount.

 

But if you're moving to MYOB Business, the process is a bit different. You'll need to go through a migration. You can get started with that using this link: Move to MYOB Business from AccountRight or AccountEdge.

 

Regards,

Sai

I have just tried, but the virtual assistant could not understand what i was requesting. Please advise how I word my request? Thanks

 

Hey TanyaBennett,

 

When chatting with our Live Chat, after picking which product you need a hand with, just type “Live Chat” and it’ll steer you the right way to a real person. After that, chuck in your account details when prompted, and you’ll be straight through to our team. Aside from that. you can also create a support case via MyAccount.

 

Cheers,

Doreen

Thanks, I am trying to get the information for a client as we are a MYOB partner. I was hoping to get general steps so I can let them know the process.

 

Hi TanyaBennett,

 

Thanks for clearing that up! Always great to see a fellow MYOB partner helping clients out. If your client's sticking with AcocuntRight and just need to move their file to a different subscription, you can point them to the steps here: Serial number change or removal - Support Notes: MYOB AccountEdge - MYOB Help Centre.

 

Once that's sorted, they can pop the new serial into their file and away they go.

 

Regards,

Sai