Forum Discussion

MLockyear's avatar
MLockyear
Contributing Cover User
2 years ago

Unable to confirm a company file online, on a Sunday, no other options available

I have an old version of MYOB Account Right Standard, V15, which I have used since I purchased it.  MYOB has blocked the ability of confirming it online. This has happened to me consistently multipl...
Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi MLockyear, 
 
Thanks for your post and welcome here to the Community Forum. Thank you for flagging your concern to us. 
 
Our team is currently investigating an issue with Activation and confirmation for AccountRight company files. During this time customers may be presented with an error message "unable to connect to the online confirmation service" 
 
We apologize for any inconvenience this might have caused, and we appreciate your patience as we address the issue. For the latest updates, please refer to our status hub MYOB. 
 
 
Thanks,   
Leneth

MLockyear's avatar
MLockyear
Contributing Cover User
2 years ago

Indeed  I had to wait until today,  Monday when I contacted MYOB by phone and am now logged in. However I am very unhappy that online confirmation of my product is not available. My BAS lodgment will be late, because of MYOB.

 

I have tried again this morning, after I had access to my file, to see if online confirmation worked. And no, it did not. The MYOB community implies that online confirmation for my old 2015 version will not work, despite the above post by Leneth_A  that it is a current issue being investigated,  because they want us to sell an upgrade and force us to ring.

 

I will not be upgrading. The max transactions I do is only around 50 per quarter, this version is stable, and I own it. All the history is on here.

 

If online confirmation is never going to be available for old versions, thus preventing me from using my software on a Sunday, this is, in my view, illegal. I have a legitimate MYOB registered version. 

 

 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi MLockyear 

     

    Wise to be concerned - see this link before you accept a free upgrade from MYOB. Not sure if this is true or not, but if it is, a free upgrade might be the first step in taking away you existing licence rights.

     

    Regards

    Gavin

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi MLockyear, 
     
    Thank you for your patience. The services have now been restored. If you encounter any issues or have further concerns, please don't hesitate to let us know. Feel free to post again whenever you require additional assistance.
     
     
    Cheers,   
    Leneth

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