Forum Discussion

Elapid's avatar
Elapid
Cover User
10 months ago

Unable to confirm company file AccountRight Basics

Hi There,   I tried to log in into my company profile and I got the error message   "Unable to connect to the online confirmation service. You may not be connected to the internet, or your com...
Elapid's avatar
Elapid
Cover User

Hi Isaiah,

 

i've tried that but the return message was 

The serial number or registration code is incorrect.

I used the confirm by phone call to obtain my serial number and company ID, this failed to recognise SN.

thoughts?

gavin12345's avatar
gavin12345
Ultimate User
10 months ago

Hi Elapid , Isaiah_C 

 

While this is an older version (2011) it is still part of the current AR2024 range - you need a licence file sent to you, the code generator is for Basic v1, not v2011.

 

Regards

Gavin

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