Forum Discussion

Elapid's avatar
Elapid
Cover User
1 year ago

Unable to confirm company file AccountRight Basics

Hi There,   I tried to log in into my company profile and I got the error message   "Unable to connect to the online confirmation service. You may not be connected to the internet, or your com...
Elapid's avatar
Elapid
Cover User
1 year ago

Hi Isaiah,

 

i've tried that but the return message was 

The serial number or registration code is incorrect.

I used the confirm by phone call to obtain my serial number and company ID, this failed to recognise SN.

thoughts?

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi Elapid,

 

Thank you for letting me know. I'll be sending you a private message to get so information so I can further look into this.

 

Thank you for your response gavin12345. I appreciate your help with this.

 

 

 

Kind regards,

Sai 


 

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