Forum Discussion

shireauto's avatar
shireauto
Member
29 days ago

Unable to log into MYOB.

Our MYOB file is frozen with message Backup in Progress & has been for last 4 days and we are therefore unable to log in. Logged request & have received a Case No but we are still unable to access our file. We are a small business and being unable to issue Invoices & complete our daily financial records is completely unacceptable. Have spent > 1.5 hours 2 times on phone to MYOB and both dropped out & not answered.

Looking at other comments on community forum this issue of file being in Back Up is being experienced by other users and is an MYOB issue.

File needs to be reset by MYOB so we can regain access to our file.

 

MYOB please action now.

 

Graeme

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    26 days ago

    Hi shireauto,

     

    I’m sorry for the trouble this has caused, especially with you being unable to access the file for the last few days. We’ve now run a script over the file on our side, and it should be working again now. When you have a chance, please try logging in again. If this does happen again in future, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate it and get things moving as quickly as possible. Thanks for your patience. 

     

    Regards,

    Sai

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