Update -Improved Security- 2FA changes
We have recently taken measures to deliver new security functionality to provide contextual and adaptive multi-factor authentication (MFA) controls. As a result, MFA now takes into consideration a ra...
Forum Discussion
Any updates?
Can you advise what the expected process is for closing the file after doing a backup. Currently if we choose File & backup then at the completion of the backup the file automatically closes. BUT when you re-open there is NIL security. No password, No 2FA. There is no opportunity to sign out of the file.
Hi JillL1,
Thank you for your patience, and I'm sorry for the delay in getting back to you.
I totally get your concerns about the security of your files post-backup. It's absolutely crucial that we keep your files safe and prevent any unauthorized access. To ensure this, I recommend that you log out of AccountRight Live via the Services menu rather than simply closing the file through the File menu >> Exit option. This procedure will effectively log out your user session and prompt you to log in again when you reopen the file, allowing you to input your password and 2FA details for added security.
Regarding the update on the ticket you've raised, we are in ongoing discussions with our developers and hope to provide more detailed information shortly.
In the meantime, please feel free to reach out if there's anything else I can assist you with.
Cheers,
Princess
So, after the backup we need to re-open the file and then log out via the services menu? There is NO option to log out once the backup is complete.
Great that you are in talks with the developers but, it has been 5 months. What does MYOB consider an acceptable time frame for a response to be?
Hi JillL1,
Thank you for your response.
The scenario where the application closes after a backup, creating additional steps to reopen and logout, is definitely not ideal. There are multiple possible solutions that can be considered for both simplifying the logout process and this scenario with backups. Our developers are definitely looking into this, but we are unable to provide an ETA on when a solution will be released. Release notes are regularly published on our support pages, but we will absolutely post an update on this thread when more information is available.
Feel free to reach out if there's anything else I can assist you with.
Cheers,
Princess
At the very real risk of wasting my time and effort -
Could you direct me to where in the release notes it talks about the 2FA - or warns users about the lack of security please? As a user the communication from MYOB has been dismal on this. The advice from MYOB has been conflicting and unclear, it is no wonder that the developers are no closer to a solution when MYOB don't appear to have any grip on how big a security concern this is for users. In a world where logging into any site has become more and more secure to have an accounting package with such a gaping hole in it's security is simply unbelievable. Are you serious about fixing this or do we need to take our loyalty elsewhere? Are you waiting for a media storm on a widespread MYOB breach of security?
How exactly do we take this complaint further up the chain? I've tried your complaints process and that is the same "we hope this addresses your concerns in full" or "please feel free to reach out if anything else I can help with". We, the users, those who make MYOB viable ARE BEGGING for help on this issue. This is the security of our accounting records and MYOB are not prioritising the solution - WHY??
As per your Customer Resolutions advice - 2FA is an ATO requirement. Can you please demonstrate how you are compliant with that? If MYOB are unwilling to give users a timely resolution, should we be lodging a complaint with the ATO?
