Forum Discussion

Contributing User

1 month ago

Why get rid of offline backups?

I see quite a few people have already complained about the removal of offline backups. My question to MYOB (the company) is why has MYOB removed this option?

Every year we're charged more for our subscription and they justify this by adding more features, which I generally don't use or find any use for. Why then remove a single feature that practically everyone uses?

Yes you can backup to MYOB's servers, but that's just adding to their cost, and it seems they don't keep it for that long. MYOB just seems to be making it harder for themselves and alienating users. I would like to see offline backups restored.

12 Replies

AmandaMYOB
MYOB Moderator
1 month ago
Hey Sarc mashcan

We made the decision to remove offline functionality for AccountRight as the offline version is built on technology that no longer meets today's performance standards. Moving online allows us to:

Improve  performance, reliability and security, such as 2FA and regular online back-ups 

Ensure MYOB AccountRight is built on current, supported technology 

Deliver  faster and more frequent improvements, including stronger AI capabilities 

Align with industry best practice and evolving needs of our customers  

You can check out this post here for more information.
mashcan
Contributing User
1 month ago
Not only have they removed the offline backup, what's worst if you try open the backup file from their server, it restores over your current file!!!
What is the point of the backup. I am so close to moving all my clients to XERO.