Discrepancies in figures when accessing reports

Hi LouD,

There are some differences in how report values are produced between browsers and desktop applications. For example, GST reports can show different values depending on the platform used. You can read more about this in this link. If you are inquiring about specific reports, it's best to mention the exact report you are trying to run.

If you have any further questions, you can reach out to support via the MyAccount window or live chat through MOCA.

Regards,

Genreve

Hi LouD , have you compared the reports line by line? For any lines that are different, compare the transactions. This should provide some answers (or further clues).

Thanks Genreve,

I'm looking at P&L which I would consider important.

Which platform would you suggest I use? It's difficult to provide accurate quarterly reports to management when the figures don't match.

Great work! Of course the fix you applied shouldn't be necessary, but clearly was in this case.

For us even the accounts Payable report between cloud and desktop were different.  The cloud version shows amounts/ supplier invoices as outstanding even though they were paid.

Hi Jkoziari,

The reports you get from desktop and browser versions might not always match up, and that's because the two platforms handle transactions a bit differently. Things like the filters and report settings can vary, leading to these differences. When you notice any discrepancies in your reports, it's a good idea to thoroughly review each item line-by-line to figure out what's causing the issue.

Cheers,

Princess

We need to be able to trust these reports.   one of the items you are showing as outstanding is over 10 years.

PS.  Our accounts receivable reports are incorrect on the cloud version.  

Hi Jkoziari,

The accounts payable reports in the browser version should only display supplier invoices that are unpaid or open. In your case, it includes already paid transactions. For any discrepancies, it's best to get in touch with the support team to troubleshoot the issue. You can create a support ticket from the MyAccount window or use the live chat through MOCA.

Regards,
Genreve

all good - I will keep using desktop until these discrepancies get sorted.    There is just a lack of trust on the cloud product for now.  Hoping you sort out the issues one day.